ABA Banking Journal
No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
SUBSCRIBE
ABA Banking Journal
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
No Result
View All Result
No Result
View All Result
ADVERTISEMENT
Home Compliance and Risk

CFPB: Credit Card Complaints Focus Most Often on Billing, Fraud

March 28, 2017
Reading Time: 1 min read

Billing disputes account for 17 percent of consumer complaints about credit cards, with identity theft and fraud concerns accounting for an additional 10 percent, according to the Consumer Financial Protection Bureau’s periodic summary of consumer complaints today. Other credit card complaint topics include account closures (7 percent), interest rate disputes (6 percent) and late fees (4 percent).

Although the bureau spotlighted complaints about credit cards in its report, complaints account for a negligible fraction of all open card accounts. According to the latest quarterly data in 2016 released by the American Bankers Association, there are 346 million open credit card accounts in the U.S.

The CFPB received a little over 21,000 credit card complaints in 2016, resulting a 0.006 percent complaint rate. Of these complaints, two-thirds were closed with an explanation from the company, and 98 percent of responses from companies were timely.

ADVERTISEMENT
Tags: Consumer complaintsCredit cards
ShareTweetPin

Related Posts

Fraud Watch: The value of a multipronged strategy

Fraud Watch: The value of a multipronged strategy

Compliance and Risk
July 8, 2025

The value of building that response playbook and focusing on education and planning.

Survey: High interest rates make bank customers want to spend less

Survey: High interest rates make bank customers want to spend less

Newsbytes
July 7, 2025

Forty percent of people said that "unfamiliarity" is the main factor keeping them from trying a small bank. Nearly 60% said that a higher interest rate is the most important factor when considering switching bank accounts. 

Texas Bankers Foundation creates donations page in aid of Texas flood victims

Texas Bankers Foundation creates donations page in aid of Texas flood victims

Newsbytes
July 7, 2025

The foundation has made an initial $10,000 donation to the Kerrville-based Community Foundation of the Texas Hill Country to help victims of the flooding along the Guadalupe River and surrounding communities. More support is forthcoming to other organizations,...

OCC allows Texas banks affected by flooding to close

OCC allows Texas banks affected by flooding to close

Newsbytes
July 7, 2025

The OCC said that it expects that only those bank offices directly affected by potentially unsafe conditions will close and should make every effort to reopen as quickly as possible.

The ever-expanding role of chief risk officer

The ever-expanding role of chief risk officer

Human Resources
July 7, 2025

'A new era has emerged in which CROs faced greater nonfinancial risk amid pressure to boost the bottom line.'

U.S. Bank survey: Small-business owners focus on succession planning

U.S. Bank survey: Small-business owners focus on succession planning

Newsbytes
July 6, 2025

The need for small-business owners to make long-term plans is reinforced by their day-to-day worries. Respondents reported top economic stressors as the economic environment; inflation and increased costs; competition; fraud or cybersecurity threats; and obtaining funding to support...

NEWSBYTES

Survey: High interest rates make bank customers want to spend less

July 7, 2025

Texas Bankers Foundation creates donations page in aid of Texas flood victims

July 7, 2025

OCC allows Texas banks affected by flooding to close

July 7, 2025

SPONSORED CONTENT

Navigating Disruption in Ag Lending – Why Tariffs Are Just the Tip of the Iceberg

Navigating Disruption in Ag Lending – Why Tariffs Are Just the Tip of the Iceberg

July 1, 2025
AI Compliance and Regulation: What Financial Institutions Need to Know

Unlocking Deposit Growth: How Financial Institutions Can Activate Data for Precision Cross-Sell

June 1, 2025
Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

April 25, 2025
Outsourcing: Getting to Go/No-Go

Outsourcing: Getting to Go/No-Go

April 5, 2025

PODCASTS

Podcast: Inside ABA’s new Treasury Check Verification System API

June 25, 2025

Podcast: Staying close to clients amid tariff-driven volatility

June 18, 2025

Podcast: Old National’s Jim Ryan on the things that really matter

June 12, 2025
ADVERTISEMENT

American Bankers Association
1333 New Hampshire Ave NW
Washington, DC 20036
1-800-BANKERS (800-226-5377)
www.aba.com
About ABA
Privacy Policy
Contact ABA

ABA Banking Journal
About ABA Banking Journal
Media Kit
Advertising
Subscribe

© 2025 American Bankers Association. All rights reserved.

No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive

© 2025 American Bankers Association. All rights reserved.