The trials of the past year required herculean efforts on the part of bank employees to meet their clients’ needs, and they have taken a toll on many bankers. Jennifer Young discusses TD Bank’s “full well-being approach” to supporting employees.
Always be on the hunt for new knowledge from meetings and mentors, to absorb thoughts, ideas and tactics from other creatives, and from industries outside of banking as well.
The right training can position marketers as the universal adapter for banking, bridging the divide between art and science.
For seniors, social distancing saves lives but breeds vulnerability to fraud. Here’s how banks are protecting older Americans’ finances in the COVID-19 era and beyond.
Bank marketers can continually hunt for opportunities to add expertise—even during the pandemic.
Branding goes beyond advertising and signage. Don’t neglect how your physical spaces shape your customer experience.
To accommodate changing consumer preferences and technology, it’s necessary to shift the retail culture. And that requires a wholesale look at the entire organization—and the removal of barriers between business lines that have existed within banks forever.
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
No vault? Nonplussed robbers? Non-customers camping out? Open-format and café-concept bank branches pose a host of emerging physical security and risk management concerns.
Heather Malcolm is a central Montana agricultural lender, but when she’s not on the bank, she works on her family’s cattle ranch, which allows her to stay closely in touch with the challenges faced by her loan customers.