Fifty percent of recent respondents in a recent Gallup poll rated the banking industry favorably, the highest figure since 2007 and double the share recorded at the 2012 low point, according to data released this week.
A lack of understanding about credit card rewards offerings may affect consumers’ satisfaction with their issuer, according to the J.D. Power 2019 Credit Card Satisfaction Study released today.
Access the 2019 social media report.
Americans’ confidence in banks held steady in 2019, according to an annual Gallup survey released this week.
Financial performance among minority depository institutions has significantly improved in the last five years, particularly in terms of loan performance, according to new research from the FDIC.
Sixty-one percent (up 11 points from 2013) said they could cover a $400 emergency expense in cash, a benchmark often cited by policymakers.
Banks do not base decisions on how much they should hold in reserve at the Federal Reserve Banks on their desire to earn the interest paid on excess reserves, according to a Fed survey of senior financial officers released today.
Seven in 10 small business owners are more optimistic than pessimistic, according to the latest Wells Fargo/Gallup survey of small business owners.
Overall customer satisfaction with retail banks came in at 807 (on a 1,000 point scale), up a point from 2018, according to J.D. Power’s annual retail banking satisfaction study released today.