Survey: Digital Banks Lead Branch-Based Banks in Customer Satisfaction
Digital "direct" banks outpaced traditional branch-based banks in customer satisfaction, according to a new J.D. Power study today.
Tag: Retail banking
ABA to CFPB: Objective Definition of ‘Prepaid Account’ Is Necessary
Noting that numerous compliance challenges remain, ABA today welcomed the Consumer Financial Protection Bureau’s proposal to delay the implementation of ...
Study: Bank Customer Satisfaction High, but Sales Pressure Poses Risks
Banks have steadily won back customer trust since the financial crisis, but that trust could be endangered by sales pressure ...
ABA Survey: Bankers Place High Priority on Social Media
Two-thirds of bankers said they plan to spend more on social media resources in 2017, according to a new report ...
Providing a Frictionless Banking Experience: What Banks Can Learn from Apple
As the pace of change in the financial services industry continues to escalate, banks are faced with the dilemma of ...
LeeAnne Linderman: A Retail Journey
By Karen Kroll
Survey: Regional, Community Banks Lead Industry in Customer Satisfaction
Regional and community banks notched the highest customer satisfaction scores in the retail banking industry, earning a score of 83 ...
