Survey: Nine in 10 Americans Give Strong Ratings to Bank’s Mobile App

Eighty-seven percent of U.S. mobile banking users say their bank’s mobile app is “excellent,” “very good” or “good,” according to a new survey conducted by Morning Consult for the American Bankers Association. Consistent with other surveys, mobile banking continues to grow: 71 percent of Americans use a mobile device to manage their bank account at least monthly, a 50 percent do so more than three times per month.

Nearly half of consumers report using their mobile device to cash a check in the past year; of those who have used it, 62 percent use it at least once a month.

“Convenience has always been the main draw of mobile banking, but recent events have highlighted its importance and reliability when physically-based systems become unavailable,” said ABA SVP Nessa Feddis. “When branches and ATMs were closed or damaged by Hurricanes Harvey and Irma, mobile technology helped with the early stages of recovery by enabling businesses to meet payrolls and consumers to pay their bills. Mobile banking has become an essential component of the banking mix, and it’s something we expect to continue growing and evolving in the years ahead.”