How to build a culture of employee belief in an environment of constant change.
Our destinies, and the destinies of our organizations, hang in the balance of which way we tip the seesaw.
As a pioneer in U.S. commercial banking and the original architect of the young republic’s financial infrastructure, there has been no young banker more accomplished or consequential than Hamilton.
By perfecting the money order and inventing the traveler’s cheque (all by his early 40s), Marcellus Berry brought efficient and safe payments to mass audiences for the first time.
The savings bank was a perfect fit for the America of its time, and it would fundamentally transform the way Americans thought about their money.
African-American mistrust of banks was endemic in the late 19th century, but that began to change with Maggie Lena Walker.
Hock imagined the Visa network, an entirely new approach to card acceptance and settlement.
More than just making things more convenient for customers, Hill’s aim is to “surprise and delight” every customer, converting them into fans along the way.
United American may not have had the “killer app” for anytime banking, but it was first to the game—proving that even in high-stakes technology races, creative young community bankers can beat the big guys.
Through big data and clever marketing, Richard Fairbank changed the way Americans acquire and use credit cards.