Browsing: Customer experience
CEO Q&A: Positioning Regions for the Future
Regions Financial Corporation CEO John Turner discusses how the bank is positioning itself to thrive and grow in the future—with both talent and technology.
Who’s Afraid of the Big, Bad Mystery Shopper?
Done right, mystery shopping can be an invaluable tool for tightening up your retail operations, product line, brand promise—even your compliance. So why does the thought of it strike fear and loathing in the hearts of so many bank staff?
It’s All About the Customer
The key question that will determine who wins and who loses in this digital age of banking: “Who controls the customer relationship?”
Care Center Links Digital, In-Person Experience
Fidelity Bank sought out a new way to integrate its digital and in-person customer experience, to move customers through the sales funnel while serving their banking needs.
Podcast: A Continuous Cycle of Tech Investment at Regions Bank
As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.
From Big Data to Little Personal Touches
With AI, banks of any size can deliver curated customer experiences.
You Had Me at Hello: The Rules for Stellar CX
The customer’s perception is your reality. Here are a few things you can learn from the hospitality industry that make your in-person CX unforgettable.
How One Community Bank Is Reinventing CX for the Digital Age
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
Podcast: Avoiding the ‘Rhetoric of Sameness’ in Marketing
“We just never felt like we wanted to join that rhetoric of sameness,” Tim Marshall says of his marketing approach at Bank of Ann Arbor.