Fighting fraud on the frontline
Customer inquiries and complaints are important tools for detecting scams, but structural barriers in the bank may prevent them from ...
Tag: Customer communications
Survey: More bank customers are seeking financial advice
As more retail bank customers struggle to pay their bills on time, many of them are looking to their banks ...
The changing landscape of bank merger communications
A smart program builds trust and confidence in the acquiring institution with robust, well-timed omnichannel tactics and strategic messaging.
ABA, associations endorse bill to ban abuse of mortgage trigger leads
ABA and 16 groups are urging lawmakers to pass legislation banning the practice of credit reporting firms selling consumer contact ...
ABA supports FCC’s proposed call authentication requirement for non-IP networks
ABA urged the FCC to vote to issue a proposal that would impose a new call authentication requirement designed to ...
ABA, associations urge FCC to lower regulatory barriers to customer communications
ABA led a group of seven associations representing financial and electric utility industries in urging the FCC to revise or ...
FCC adopts ABA-supported order to combat illegal calls
In a unanimous vote, the Federal Communications Commission adopted new rules supported by the ABA that would combat illegal calls.
ABA supports FCC order to combat illegal calls
ABA voiced support for FCC rules requiring all voice service providers in the call pathway to block calls that are ...
FCC establishes portal for banks to report illegal calls
The Federal Communications Commission has established a “Private Entity Robocall and Spoofing Portal,” where banks and other companies can submit ...
FHA extends compliance deadline for face-to-face requirement for borrowers in default
FHA has extended by six months the compliance deadline for a new rule removing the face-to-face meeting requirement for certain ...
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