ABA, consumer group urge action by voice service providers to combat fraud
ABA joined other industry trade groups and a consumer rights organization in urging the FCC to require voice service providers ...
Tag: Customer communications
FCC advances ABA-backed calling rule reforms
The Federal Communications Commission vote to issue a notice of proposed rulemaking that would adopt several ABA requests to modernize ...
FCC set to propose ABA-backed changes to modernize automated calling rules, strengthen fraud protections
The FCC released a draft notice of proposed rulemaking that, if issued and then finalized, would adopt several American Bankers ...
ABA, NCLC ask Federal Communications Commission to revisit revocation rules
ABA and the National Consumer Law Center sent a joint letter asking the FCC to initiate rulemaking to revisit three ...
Senate passes ABA-backed bill to curb abusive ‘trigger leads’
The Senate passed by unanimous consent legislation prohibiting credit reporting firms from selling mortgage applicant information to lenders who then ...
ABA urges FCC to impose call authentication requirement for non-IP networks, mandate IP transition
ABA joined six trade associations in urging the FCC to adopt a proposal to create a new call authentication requirement ...
Fighting fraud on the frontline
Customer inquiries and complaints are important tools for detecting scams, but structural barriers in the bank may prevent them from ...
Survey: More bank customers are seeking financial advice
As more retail bank customers struggle to pay their bills on time, many of them are looking to their banks ...
The changing landscape of bank merger communications
A smart program builds trust and confidence in the acquiring institution with robust, well-timed omnichannel tactics and strategic messaging.
ABA, associations endorse bill to ban abuse of mortgage trigger leads
ABA and 16 groups are urging lawmakers to pass legislation banning the practice of credit reporting firms selling consumer contact ...
