CFPB seeks feedback on consumers’ ability to obtain information from large institutions
The CFPB is seeking public feedback “related to relationship banking and how consumers can assert the right to obtain timely ...
Tag: Customer communication
How banks can effectively use two-way texting
Rather than simply talking TO your customers with one-way SMS, banks benefit when they open up the conversation to talk ...
Get The (Text) Message?
With so many businesses and other organizations vying for a consumer’s attention on their mobile devices, it is important that ...
Email Marketing Success Lessons from the Pandemic
‘You want to be in front of them periodically so when they have a need they think of you.’ All ...
The Millennial Wealth Management Key: The Value of Relationships
Millennials want advisors who share their values or who understand their life goals and experiences. Doing business with bankers who ...
The Right Way for Banks to Use Texting
When a texting campaign is deployed responsibly, customers will feel well-informed and cared for, and perhaps less likely to look ...
Supreme Court Ruling Protects Banks’ Ability to Contact Customers
In a significant win for bank customers, the Supreme Court today confirmed that customers can receive important communications from their ...
A Wealth of Opportunity
2020 summoned up all the resources a wealth adviser could provide. The investments banks made in client communications and digital ...
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