Perspectives from core providers on where the financial customer experience is heading.
Browsing: Community Banking
FDIC-insured banks and savings associations earned $60.7 billion in the first quarter of 2019, an increase of $4.9 billion from the industry’s earnings a year before, the FDIC said today in its Quarterly Banking Profile.
On the latest episode of the ABA Banking Journal Podcast, Minnesota community bank CEO Bryan Bruns talks about what community banking looks like in his market, his bank’s recent anniversary and his role as a member of the Consumer Financial Protection Bureau’s Community Banker Advisory Board.
Bankers deploy digital solutions to bring in new customers, from mobile ID verification to automated bill pay switchovers.
Key takeaways from the OCC’s Semiannual Risk Perspective.
Sixty-one percent (up 11 points from 2013) said they could cover a $400 emergency expense in cash, a benchmark often cited by policymakers.
The OCC today named four bank CEOs to its Mutual Savings Association Advisory Committee, which advises the OCC about mutual banks, assesses their current condition, and offers feedback on regulatory changes affecting mutuals’ health and viability.
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
The Clearing House’s Real-Time Payments system is open to all depository institutions with no volume discounts and with a model that will lead to lower pricing as the system reaches scale, TCH President and CEO Jim Aramanda said today at the ABA Payments Forum in Washington.
As promised in March, the Clearing House today named two community bankers to the Real-Time Payments Business Committee. The committee provides input and guidance to the RTP network, a new real-time core payments system operated by TCH.