The FDIC released guidance today with steps intended to provide regulatory relief to financial institutions and facilitate recovery in areas of Washington state affected by wildfires. The agency encouraged banks in affected areas to work constructively with borrowers experiencing difficulties due to the wildfires, including extending repayment terms, restructuring existing loans or easing terms for new loans. The agency also said it would consider relief from certain filing and publishing requirements.
Survey: Bank customer experience as important as products, services
Nearly nine in 10 people say customer experience is just as important as a bank’s products and services, according to a recent survey. Asked why they left their primary bank, concerns over security was the top reason cited.