ABA Banking Journal
No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
SUBSCRIBE
ABA Banking Journal
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
No Result
View All Result
No Result
View All Result
Home Community Banking

COVID-19 Turns One: Lessons Learned from a Global Health Crisis

March 11, 2021
Reading Time: 3 mins read
Coronavirus Response: Common Practices for Community Banks

By Rob Nichols

As impossible as it is to believe, we have been living in a global pandemic for an entire year—with March 11 marking the anniversary of the World Health Organization’s declaration of a coronavirus pandemic. What began as a headline from a distant corner of the world quickly became a worldwide health crisis that continues to wreak havoc on our way of life and has, unfortunately, claimed the lives of too many of our fellow citizens.

As I reflect on the last twelve months and the incredible changes that occurred virtually overnight to keep our society moving in the face of perilous uncertainty, I am filled with a deep sense of pride in how the banking industry stepped up to help make that happen. It speaks to the “can-do” spirit of America’s 2 million bank employees that as the world was shutting down, as daily routines were being upended, bankers embraced their role as economic first responders and got to work extending aid that helped keep individuals and businesses afloat.

With vaccines now being rolled out to certain groups, we are anxiously awaiting the day when we can finally return to some semblance of a normal life. But achieving herd immunity from the virus will take time, and as we prepare to mark one full year of quarantines, social distancing and face coverings, I’d like to offer a few observations.

Our financial system is resilient. After the last financial crisis, banks worked diligently to increase safety and soundness and manage risk more effectively. The post-2008 reforms were intended to help banks better absorb financial shocks—and the success of those reforms was borne out in the crisis response. It was widely acknowledged, by everyone from Financial Services Committee Chairwoman Maxine Waters (D-Calif.) to Federal Reserve Chairman Jerome Powell, that banks performed well and were part of the solution to the coronavirus crisis.

Thanks to the strength of our financial system, there is reason to be hopeful for the economic recovery. In fact, the top economists at some of the nation’s largest banks who serve on ABA’s Economic Advisory Committee agree that we could see growth topping 4 percent in 2021. We must, of course, temper that expectation with the knowledge that the recovery will likely be uneven, and that labor markets could lag behind overall growth, given the massive job losses that occurred. That’s why, going forward, our advocacy for pro-growth policies will be more important than ever.

The digital revolution has been rapidly accelerated. Banks were already well on their way toward digital transformation before COVID-19. But the pandemic provided a push to bank customers who may not have fully embraced digital banking to do so in earnest. That will accelerate the digital transition even further, and it will surely lead to efficiencies for banks down the road. The robust digital banking landscape also bodes well for financial inclusion—the ability to remotely access banking services will enable a broader set of customers to take advantage of the full panoply of financial tools and resources at their fingertips.

The relationships with our state associations are critical. From the earliest days of the pandemic, state associations played an instrumental role in analyzing and disseminating information that bankers needed to make PPP loans, facilitate economic impact payments and continue operating amid constantly changing health and safety guidelines.

With the help of our State Association Alliance partners, we delivered free resources to ABA members and nonmembers alike—including 33 free webinars, operational aids, crisis communications toolkits, scientific analyses and more—recognizing the importance of helping all banks weather the crisis.

Through weekly calls—and sometimes daily calls—there was a continuous flow of information and feedback between ABA in Washington and all 50 states. This collaboration was vital as policymakers worked to calibrate and re-calibrate rules and regulations implementing the first CARES Act. I have no doubt that this engagement will continue now that the second and third rounds of stimulus have been passed.

These are just a few takeaways from this historic period. In the years ahead, I’m sure there will be even more robust lookbacks and more lessons that can be extrapolated from the coronavirus crisis. And the result of all that learning, I hope, will only serve to make us stronger, safer and even more prepared for the future.

Rob Nichols is president and CEO of ABA.

Tags: ABA ViewpointAdvocacyCoronavirusDigital bankingDigital transformationFinancial stabilitySBA Paycheck Protection Program
ShareTweetPin

Author

Rob Nichols

Rob Nichols

Rob Nichols is the president and CEO of the American Bankers Association, which represents banks of all sizes and charters and is the voice for the nation’s $24.2 trillion banking industry.

Related Posts

New York State issues guidance on AI-related cybersecurity risks to financial institutions

CISA urges organizations to immediately patch vulnerabilities found in many websites

Compliance and Risk
October 21, 2026

The Cybersecurity and Infrastructure Security Agency is urging organizations to immediately patch two critical vulnerabilities found in a programming language used by many websites.

ABA announces 2026 Emerging Leader Awards winners

ABA announces 2026 Emerging Leader Awards winners

Community Banking
October 21, 2026

ABA announced the 2026 recipients of its annual Emerging Leader Awards, which recognize the next generation of bank leaders who are committed to the highest standards of achievement and service to both their industry and their local communities.

FTC sues to block merger of mortgage lender tech providers

Survey: Bank servicers maintain customer edge in apps, websites

Mortgage
October 21, 2026

Bank servicers lead mortgage-focused servicers in overall consumer satisfaction with websites and mobile apps, with customers seeking easy access to account management and an organized layout, according to a new survey by JD Power.

OCC to merge community bank, large bank supervision departments

OCC finalizes stablecoin rule with narrow payment-of-interest prohibition

Community Banking
October 21, 2026

The OCC finalized a rule to enforce the Genius Act with a narrower prohibition on payment-of-interest than the agency originally proposed, although it expects to issue future rulemaking on the subject.

IRS issues guidance for ‘Trump Accounts’ for children

ABA offers recommendations for Trump account investment guidance

Human Resources
October 20, 2026

ABA recommended that Treasury make four changes to upcoming guidance to promote a workable and competitive trustee framework that also protects beneficiaries.

BIS: Stablecoins fail as ‘sound money’

ABA seeks revisions to proposed rule for licensing payment stablecoin issuers

Newsbytes
October 20, 2026

A Treasury Department proposal to implement the Genius Act should not allow nonbank entities to bring unregulated stablecoins into the U.S. market through intermediaries, nor should it constrain legitimate bank activities, ABA today.

NEWSBYTES

CISA urges organizations to immediately patch vulnerabilities found in many websites

October 21, 2026

ABA announces 2026 Emerging Leader Awards winners

October 21, 2026

Survey: Bank servicers maintain customer edge in apps, websites

October 21, 2026

SPONSORED CONTENT

The Shift from Demographic Marketing

The Shift from Demographic Marketing

October 1, 2026
Meeting Ag Lending Goals Without Going It Alone

Meeting Ag Lending Goals Without Going It Alone

October 1, 2026
Beyond the Portfolio: The Wealth Manager’s New Role in a Multigenerational World

Beyond the Portfolio: The Wealth Manager’s New Role in a Multigenerational World

September 17, 2026
Banking Technology at a Strategic Crossroads

Banking Technology at a Strategic Crossroads

September 8, 2026

PODCASTS

Podcast: How community banks can keep farmers farming in turbulent times

October 14, 2026

Podcast: The birth of American money and how it triggered a revolution

October 8, 2026

Podcast: Creating seamless customer experiences

September 30, 2026

American Bankers Association
1333 New Hampshire Ave NW
Washington, DC 20036
1-800-BANKERS (800-226-5377)
www.aba.com
About ABA
Privacy Policy
Contact ABA

ABA Banking Journal
About ABA Banking Journal
Media Kit
Advertising
Subscribe

© 2026 American Bankers Association. All rights reserved.

No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive

© 2026 American Bankers Association. All rights reserved.