The CRA-Inspired COVID-19 Response

by Brian Waters, CRCM 

Just 30 days before I wrote this, our team at findCRA was making plans to fly to Denver for the 2020 National Interagency Community Reinvestment Conference. We were excited to chat with our customers and build new relationships with bankers from across the country while learning the latest on Community Reinvestment Act modernization. 

The week following the conference, I was hopping on a different plane to fly to Mexico to celebrate the wedding of my friend and business partner and his fiancée. During lunch conversations, our team had discussed the steady trickle of headlines from China about the outbreak of a new virus. We even ordered hand sanitizer as a promotional item for the conference, just to be safe, which we’ve since distributed to friends, family, and local charities. Like most Americans, we had an awareness about what was happening thousands of miles away, but we weren’t concerned. 

As I wrap up this article on March 31, my team and I, our friends and family, our city and every person across the world find ourselves living in a global reality that has not been experienced in over a century. Thousands of businesses are closed, and while banks remain open, most have limited their services to only drive-thru transactions and critical in-person appointments. Like millions of other employees, our team has shifted to remote work, gathering via web conference to facilitate some social interaction from the safety of our home offices and computer screens. Luckily, within the banking industry, jobs have been retained; however, the story is very different for many small businesses and employers across the country. 

This is not the recession of 2008; banks are well-capitalized and safe. But what about our communities? 

Currently, no one has perfect answers for any of the questions that have arisen around regulations and guidelines. From restaurants and bars to grocery stores to banks, most of us are receiving a flood of updates in real time, with guidance shifting constantly. While I cannot give hard-and-fast rules for how we should proceed, what I can do is begin to outline how we, as compliance officers and CRA professionals, can leverage the resources we have in banks across the country and the spirit of this powerful regulation to make an impact both now and throughout the extended recovery period after the end of this national emergency. We will come through this to the other side, as humanity has done so many times before–but the need in all of our communities has never been greater.  

CRA’s role in the pandemic 

In the midst of a health and financial crisis, what role can the Community Reinvestment Act play? Much like the rest of the world’s reaction, the CRA response will be extensive over the coming months and years. Immediate action is needed, while other impacts of the pandemic may not even become apparent until weeks or months from now. Among banking regulations, the CRA is closely aligned with addressing the current and emerging needs of communities in the face of this pandemic. 

The banking regulators reinforced the important role that CRA can play in pandemic response by issuing an interagency statement on March 19 . This statement calls for banks to work with affected customers and communities, specifically those that are low- and moderate-income, and reaffirmed that favorable CRA consideration for such activities would be given. The statement speaks to the steps that banks can take to serve disaster areas, provide retail banking services, and revitalize and stabilize affected communities. The statement provides only twoandhalf pages of CRA guidance and leaves a wide berth for interpretation by bankers. 

Disaster areas and aid 

The CRA has long supported revitalization and stabilization for areas affected by natural disasters. Banks receive positive CRA credit for efforts undertaken to support affordable housing, economic development, and revitalization and stabilization in areas that have been designated as Major Disaster Areas by the Federal Emergency Management Agency. At any given time in the last few years, around half of the counties in the United States have had such a designation.  

In recent years, banking regulators have promoted a more aggressive approach for banks to participate in CRA-qualified support of disaster areas. This was seen most acutely in January 2018, when regulators provided guidance to support disaster recovery efforts in Puerto Rico and the U.S. Virgin Islands following the devastating hurricanes in 2017. In response to those disasters, the agencies provided a special CRA eligibility for activities conducted by any bank in the nation to support the islands, even if the islands were not located in the bank’s assessment area. 

As of March 31, a total of 29 states and U.S. territories have been designated as Major Disaster Areas due to the pandemic. Unlike other disasters, these designations apply to the entire state. Furthermore, the banking regulators have specifically stated that in response to the declaration of the National Emergency by the President, efforts to support disaster recovery will be recognized as CRA-eligible for the entire nation for a period that extends to six months after the end of the National Emergency. 

So how does a CRA program adapt when the entire country is a disaster area? It is important to remember that the declaration of a disaster area does not automatically make every activity that a bank conducts in that area a CRA-eligible community development activity. Not every loan and service earns CRA credit at the bank’s next examination. It is imperative that the activities that a bank wishes to consider for CRA-eligibility related to the disaster declaration are responsive to the community needs resulting from the related disaster.  

In the case of our current pandemic, the community needs are wide and varied. They include measures to support individuals experiencing job loss and financial hardship; they also include supporting community infrastructure, supply chains, essential services, and disaster response. Additionally, efforts to support small businesses, small farms, and nonprofits that are providing community support services are critical to this unique disaster response. Unfortunately, in many cases, justifying and documenting how a loan or service will assist in pandemic disaster recovery will be easy. This is a disaster more widespread than most of us have known in our lifetimes. 

Community support services 

Naturally, the most immediate CRA response can be providing loans, investments, and services to organizations and programs that are addressing emergency needs within the community. CRA clearly states that efforts undertaken to provide community services to low- and moderate-income individuals are considered community development activities. In an article authored by the Federal Reserve Bank of Dallas on March 27, some specific examples of community services are provided, including activities that provide food supplies and services, access to health care, access to digital services, and economic development activities to sustain small businesses. 

Of course, food pantries, food distribution services to the elderly and health care supportive services spring to mind. In addition, programs to support the homeless, emergency financial assistance, housing preservation, utility assistance and more will be critical during this time. Other services, while used as CRA-qualified examples in previous guidance, may not immediately be apparent, but are important as well. For example, supporting child care facilities that remain open for essential workers is particularly responsive to community needs. Identifying key resources that coordinate efforts and technical assistance within the local small business, small farm, or startup communities also helps and qualifies under CRA. 

Additionally, closing the digital divide has never been a more critical need, as work, education, healthcare and other services move to a virtual environment. Programs that provide for digital literacy, assistance in navigating digital services, access to broadband internet, or donation of computers to homes in need also provide a needed service for individuals to access information and resources from the safety of their home. 

The newly unemployed 

As of the week of March 16, more than 3.3 million people filed for unemployment in the U.S., five times more than the previous record of 695,000 in 1982 This increase immediately drove the national unemployment rate to 5.5 percent, in contrast to the 3.5 percent unemployment reported at the end of February. As state governments mandated the closing of all non-essential businesses, many hourly and salaried workers were forced to stay at home, without the option to work remotely. On March 31, the Federal Reserve Bank of St. Louis issued estimates that the nation’s unemployment could reach 47 million with an overall unemployment rate of 32 percent, exceeding the 25 percent unemployment of the Great Recession and equating to more than 52 million unemployed workers in the civilian labor force. 

As unemployment claims rise, banks are faced with a mounting crisis. In this current pandemic, many of the newly unemployed were previously at work in service, hospitality, and manufacturing jobs. Without an end to quarantine measures in sight, the best option for these individuals is to file for unemployment. However, with reduced or no income, the ability to service debt and pay mortgage loans becomes increasingly doubtful. 

The banking regulators have called upon banks to take actions such as waiving ATM, check cashing and overdraft fees. They’ve also encouraged banks to explore alternative delivery channels and easing terms on new loans. Banks are uniquely positioned to provide financial relief to affected individuals. Flexibility in loan servicing, delivery of retail services, and support for small businesses and consumers affected by the pandemic will be a key component of CRA programs going forward. 

Financial literacy 

While new lending to support disaster recovery and other business and consumer needs is important, a greater need in the coming months will be flexibility in loan servicing. Under their guidance, the agencies have asked banks to offer payment deferrals and skip payment plans or loan modifications to affected borrowers. Utility companies have taken a similar approach by declaring that they will not disconnect water and electricity service in the short term. But a quick search of posts on social media reveals that many consumers don’t understand the process to request assistance or the lingering impact of deploying these solutions.  

Savvy CRA professionals have utilized financial literacy as a key community development service for many years. The need to adjust the delivery and focus of that financial literacy in response to the current financial climate is critical. The first step is getting the word out to consumers about the options that banks have created to assist them in deferring payments, modifying loans and avoiding negative credit reporting. Social media is an important way to introduce this message. 

But for affected borrowers, more direct action and education will be needed. Some borrowers who always had a strong payment history may now be faced with late payments and are afraid, or unsure of how, to ask for guidance. Now is the time to reach out proactively to consumers, to walk them through options available from the bank to help. 

Additionally, the idea of a skipped payment or payment deferral can seem very attractive when money is tight. Even for individuals who are still employed, the desire to save cash by skipping payments or only paying minimum balances can be tempting. However, many consumers may not realize that a skipped payment is not a forgiven or forgotten payment. Financial education around the impact of skipped and deferred payments and the resulting impacts to credit scores and payment histories has never been more crucial.  

Within the new CRA modernization proposed rule, the Federal Deposit Insurance Corporation (FDIC) and Office of the Comptroller of the Currency (OCC) have affirmatively stated that financial education is a need that affects all income levels. They have proposed that any financial literacy actions undertaken by a bank should be considered as community development. In this time of mounting financial uncertainty, CRA professionals can calm some fears simply by communicating with and educating consumers on these key financial concepts. 

What’s next 

Like so many other industries around the world, banking will need to be agile and responsive in an untested way for the foreseeable future. As a representative of their banks, CRA professionals have the opportunity to lead their staff and their community in meeting emerging needs uniquely. As a bridge between community needs and financial resources, it is our responsibility to the nation to seek out ways to empower and support individuals, small businesses and the community as a whole through these difficult times. I have no doubt that we can rise to meet this challenge and create a new space in the future where CRA will continue to be a leader in meeting so many essential community needs. 

Brian Waters, CRCM is the President and Co-Founder of findCRA.  Email: brian@findCRA.com

This is an excerpt of the cover story from the May/June 2020 ABA Bank Compliance magazine.  

ABA Resources
ABA Executive Summary on Coronavirus Aid, Relief & Economic Security (CARES) Act (for ABA member banks)

Visit aba.com/Coronavirus to find: Recordings of webinars on business continuity and managing pandemic operational risk, department by department; FAQs addressing banker concerns about branch operations, employee safety and other topics; common practices banks have put in place in response to the pandemic; a Coronavirus Communications Toolkit; and situational updates and regulatory guidance.

Visit aba.com/CoronavirusResponse to see how banks are helping their employees and customers during this difficult time. This page is aimed at educating the public and policymakers about the industry’s proactive measures, and the content is updated daily.

ABA Coronavirus Response Network (for ABA member banks)

VIsit aba.com/banking-topics/compliance/acts/community-reinvestment-act for CRA guidance, statutes, rules and regulations, exam procedures and staff analysis.

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