Study: Mortgage servicing apps deliver ‘uneven’ user experience
According to new J.D. Power study of U.S. mortgage servicers, a slower industry-wide adoption of mobile apps is resulting in ...
Tag: Online banking
ABA survey: Bank apps continue to be most popular option among customers
The national survey found that consumers continue to embrace digital banking channels, with baby boomers increasingly turning to apps to ...
Survey finds high customer satisfaction with banking apps
Overall satisfaction with U.S. national banking apps is 669 on a 1,000-point scale, up 18 points from 2024. At the ...
Customer satisfaction grows with online banks
Customer satisfaction with online-only banks is growing, although the number of new customers opening direct bank accounts has so far ...
KeyBank Survey: Consumers feel financial stress, embrace digital tools
Amid growing financial stress and economic pressures, just 33% of Americans reported feeling savvy about their finances, compared to 43% ...
NIST releases encryption tools to combat quantum computing threats
The Commerce Department’s National Institute of Standards and Technology this week selected the first group of encryption tools designed to ...
J.D. Power: Satisfaction with credit card apps falls as usage rises
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. ...
J.D. Power survey: Direct banks grow popularity through customer service
As more of our lives continue to shift to digitally based providers, direct banks are in a position to gain ...
Fed report: Banking system remains strong, assessing of fintech risk ramps up
The banking system remained strong overall, with robust capital and liquidity and improved asset quality in the second half of ...
Podcast: Step-by-Step IT Transformation at a Community Bank
At a community bank with limited staff and resources, tech transformation is all about setting priorities.
