Ultimately, bankers must meet businesses where they want to bank—whether it’s in-person, desktop or mobile—and deliver the same experience across all channels.
It is easy to get overwhelmed by all the possibilities, but the key is to start with a plan.
When was the last time you walked in your customer’s shoes? Five simple lessons many bankers may have forgotten that will improve your customer experience tomorrow.
Practical tips from two chief experience officers on designing a user-friendly digital onboarding process.
Bankers deploy digital solutions to bring in new customers, from mobile ID verification to automated bill pay switchovers.