The CFPB is seeking public feedback “related to relationship banking and how consumers can assert the right to obtain timely responses to requests for information about their accounts from banks and credit unions with more than $10 billion in assets, as well as from their affiliates,” according to a request for information issued today.
Browsing: Customer service
Rather than simply talking TO your customers with one-way SMS, banks benefit when they open up the conversation to talk WITH them.
Targeted marketing strategies have the potential to achieve big success in customer retention and acquisition.
Customers and the teams servicing them must have the ability to respond quickly with the right information.
Two Wisconsin banks take extra steps to adjust their branch services.
Mixing automation technology with useful data and smart communication encourages seamless connections that solve problems during a busy season.
Banks are balancing the need to provide help with their digital tools while continuing to deliver traditional banking customer service.
Have you heard about the community bank that’s been chugging along for over 150 years, took on “Community Bank” as its name—and “bank happy” as its motto? Meet Community Bank, N.A., based in DeWitt, New York.
The customer’s perception is your reality. Here are a few things you can learn from the hospitality industry that make your in-person CX unforgettable.