People expect to be treated individually and in a way that aligns with their values—in every business relationship.
Browsing: Customer relationship management
How your bank approaches the challenge of staying digital-forward and human-centric at the same time may determine the banking winners and losers in a post-COVID economy.
Relationships fuel profitability, especially in a persistently difficult rate environment.
Micah Bartlett’s views on “relationship banking” are formed by a fundamental insight: most people have a fraught emotional relationship with money.