Natural language search: Helping banks enhance customer experience
Intelligent solutions enable self-service for both customers and support agents.
Browsing: Chatbots
Marketing Money Podcast: Are we human, or are we ChatGPT?
Considering the potential impact of almost-human chat tools in your bank marketing.
Chatbots: Changing the Face of Customer Engagement
Chatbots can help banks automate customer interactions, especially when it comes to basic or routine tasks, like resetting a password for an online banking account or transferring funds between accounts.
Beyond the Bots: Supporting Your Front-line Teams with Interactive Communications
Customers and the teams servicing them must have the ability to respond quickly with the right information.
Tech Solutions Can Help Banks Manage Holiday Customer Needs
Mixing automation technology with useful data and smart communication encourages seamless connections that solve problems during a busy season.
The Hunt for Frictionless Connections That Are Also Safe
As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.
Solving the Financial Health Paradox
The disconnect between consumers’ self-perceptions and the reality of their financial health is striking, and suggests that financial services need to be doing something different. Findings from a recent Ernst and Young study—infused with insights from behavioral economics—point toward an exciting new path forward.
The State of Mobile Banking and Digital UX
Remember when checking your balance online was new and novel? The advent of the internet and online banking permanently changed the way consumers conduct their banking activities and interact with their financial institutions.
The Do’s and Don’ts of Chatbots
By Dennis Egen
The Power of Facebook Chatbots
By Emma Fitzpatrick