The competition for customer deposits is going to continue to rise in the next few years and a dedicated retention strategy built around delivering the best customer experience will be needed.
The CFPB warned financial institutions that they are legally obligated to “competently interact with customers” about financial products or services even if those interactions occur through chatbots powered by artificial intelligence.
‘You’ve got to start thinking like a scammer, because the bad actors just got handed a huge gift’
Many banks focus on adopting the latest data platform or pushing a leading-edge application feature—without building the culture to sustain seamless, end-to-end value creation.
Intelligent solutions enable self-service for both customers and support agents.
Considering the potential impact of almost-human chat tools in your bank marketing.
Chatbots can help banks automate customer interactions, especially when it comes to basic or routine tasks, like resetting a password for an online banking account or transferring funds between accounts.
Customers and the teams servicing them must have the ability to respond quickly with the right information.
Mixing automation technology with useful data and smart communication encourages seamless connections that solve problems during a busy season.
As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.