Retail banks continued to notch high satisfaction scores, though the limited availability of in-branch services since the coronavirus pandemic began could introduce challenges to retail bank satisfaction, according to J.D. Power’s annual retail banking satisfaction study released today.
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On the latest episode of the ABA Banking Journal Podcast, Paul Benda summarizes the latest science on how COVID-19 is transmitted and explores prudent steps for banks to minimize that spread.
While it is possible to be infected by the novel coronavirus from a contaminated surface in a public space, it appears this is not the main way it is transmitted.
Compliance professionals are uniquely positioned to educate older Americans about the growing number of scams surrounding the pandemic.
For bank marketers in the COVID-19 crisis, the objective is clear: Keep your eyes on the prize.
Banks should act immediately to ensure their social media strategies are updated, actively managed and supportive of customer needs.
Nuts-and-bolts strategies to help banks respond to the coronavirus pandemic
Although ITMs are no longer novel, overall adoption in the industry remains cautious. But with six in 10 non-ITM-using banks researching or considering the technology, ITMs may become an increasingly common component in bank delivery networks.
The OCC today issued guidance for banks that may need to temporarily close or otherwise restrict access to a facility due to staffing issues or other precautionary measures related to the coronavirus pandemic.