In an op-ed for The Hill today, ABA President and CEO Rob Nichols argued that the Consumer Financial Protection Bureau’s recently finalized arbitration rule was actually anti-consumer -- “a regulatory windfall to trial lawyers at consumers’ expense.”

The Consumer Financial Protection Bureau today finalized a controversial rule that prohibits customers from waiving their ability to participate in class action suits and limit drastically the use of mandatory arbitration agreements for financial products and services.

Confirming long-observed anecdotal evidence, a recent paper from two Federal Reserve researchers found that after the Durbin Amendment took effect, affected banks were 35.2 percent less likely to offer a “free checking” product than they were before Durbin.

Digital "direct" banks outpaced traditional branch-based banks in customer satisfaction, according to a new J.D. Power study today.

The savings bank was a perfect fit for the America of its time, and it would fundamentally transform the way Americans thought about their money.

More than just making things more convenient for customers, Hill’s aim is to “surprise and delight” every customer, converting them into fans along the way.

United American may not have had the “killer app” for anytime banking, but it was first to the game—proving that even in high-stakes technology races, creative young community bankers can beat the big guys.

Through big data and clever marketing, Richard Fairbank changed the way Americans acquire and use credit cards.

Ease of use and navigation is the most important element for bank and credit card mobile app users, according to a J.D. Power study of consumer satisfaction.

Regular outreach calls, tracking of customer goals and value-added events help bankers win with customers—without making a hard sell.