How One Community Bank Is Reinventing CX for the Digital Age
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking...
Payments
Survey Finds Cost of Funds Top of Mind for Community Bankers
Heated competition for bank funding is an increasingly important focus for community bank leaders, according to an annual survey released...
Banker Op-Ed: Lack of Interoperability in Real-Time Payments Could Limit Consumer Choice
As the Federal Reserve moves ahead with the creation of the FedNow real-time payments service, interoperability with existing systems will...
ABA: Fed Must Prioritize Interoperability in Development of FedNow
As the Federal Reserve develops its own faster payments system, it must focus on ensuring interoperability between the existing RTP...
CFPB: Total Credit Card Balances Reach $900B in 2018
Demand for credit cards remains relatively stable and banks are introducing new technologies like AI and chatbots into the payments...
J.D. Power: Issuers Could Improve Communication About Credit Card Benefits
A lack of understanding about credit card rewards offerings may affect consumers’ satisfaction with their issuer, according to the J.D....
Fed to Offer Its Own Faster Payments Service
In a long-awaited decision, the Federal Reserve today announced it would develop FedNow, its own 24/7/365 real-time settlement service designed...
Tap, Pay, Go
Contactless payments are here. Is your bank ready?
ABA Data Bank: As Share of Disposable Income, Credit Card Debt Holds Steady
As a share of disposable income, credit card credit outstanding (seasonally adjusted) eased 3 basis points to 5.40 percent in...
