How One Community Bank Is Reinventing CX for the Digital Age
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
Browsing: Payments
Survey Finds Cost of Funds Top of Mind for Community Bankers
Heated competition for bank funding is an increasingly important focus for community bank leaders, according to an annual survey released today by the Federal Reserve, the FDIC and the Conference of State Bank Supervisors.
Banker Op-Ed: Lack of Interoperability in Real-Time Payments Could Limit Consumer Choice
As the Federal Reserve moves ahead with the creation of the FedNow real-time payments service, interoperability with existing systems will be critical to ensuring consumer choice, according to an op-ed in American Banker today.
ABA: Fed Must Prioritize Interoperability in Development of FedNow
As the Federal Reserve develops its own faster payments system, it must focus on ensuring interoperability between the existing RTP Network, rthe American Bankers Association said in a statement for the record submitted ahead of a Senate Banking Committee hearing today.
CFPB: Total Credit Card Balances Reach $900B in 2018
Demand for credit cards remains relatively stable and banks are introducing new technologies like AI and chatbots into the payments experience, according to the biennial Credit CARD Act report released by the Consumer Financial Protection Bureau today.
J.D. Power: Issuers Could Improve Communication About Credit Card Benefits
A lack of understanding about credit card rewards offerings may affect consumers’ satisfaction with their issuer, according to the J.D. Power 2019 Credit Card Satisfaction Study released today.
Fed to Offer Its Own Faster Payments Service
In a long-awaited decision, the Federal Reserve today announced it would develop FedNow, its own 24/7/365 real-time settlement service designed to serve all U.S. depository institutions.
Tap, Pay, Go
Contactless payments are here. Is your bank ready?
ABA Data Bank: As Share of Disposable Income, Credit Card Debt Holds Steady
As a share of disposable income, credit card credit outstanding (seasonally adjusted) eased 3 basis points to 5.40 percent in the first quarter. Credit card leverage is essentially unchanged over the last five quarters and is equivalent to levels from early 2013.