Podcast: ‘Banking Is Not a Commodity. It’s a Necessity’

For many small businesses, whose owners spend on consumer credit cards and put up personal assets as collateral, the distinction between retail and business banking is blurry. Detra Miller, a veteran of M&T Bank’s retail side, noticed this when working with female and non-white entrepreneurs.

On the ABA Banking Journal Podcast’s latest episode, Miller discusses how she pitched M&T Bank on creating a team focused on outreach to minority-owned and women-owned businesses in the Baltimore-Washington area, building bridges to these entrepreneurs and helping them understand banking and access credit. At a moment when the national focus is on financial inclusion, Miller’s work has resonated with its target audience — and been recognized by ABA with the 2020 George Bailey Distinguished Service Award.

If you can’t see the audio player above, click here to listen to this week’s episode.

Additional resources:

In this episode:

Detra Miller
Minority-Owned Business Banking Manager
M&T Bank

Evan Sparks
ABA Banking Journal