The Top Skills Needed for the Bank of the Future

Podcast Interview with Allison Sagraves

In the field of data, things are changing all the time. So we turned to Allison Sagraves, chief data officer at M&T Bank, to find out how to prepare for what’s next. Drawing on the World Economic Forum’s concept of the “fourth industrial revolution” Sagraves delivered some unexpected advice during her keynote at the recent ABA Bank Marketing Conference.

What’s the new disruptive technology? It’s probably not what you think. But here are a few hints:

  • How are we improving the customer experience?
  • How are we making it more seamless, frictionless and fun?
  • How do we throw in delight?

Shelly Loftin, SVP of retail, payments and lending at ABA caught up with Sagraves after the keynote to find out more. “You need to be able to read people,” Sagraves says. “You need to be able to connect in this more and more automated economy.”

If the work you’re doing is not fundamentally affecting the customer experience, she warns, you need to question what you’re working on.

If you can’t see the audio player above, click here to listen to Shelly Loftin’s interview with Allison Sagraves.

The interview was recorded at the 2018 ABA Bank Marketing Conference in Baltimore.