The reference guide, created by NACHA’s Payments Innovation Alliance, provides background on the importance of terms and conditions when offering voice payments services and how terms may be modified to suit different needs.
Voice banking has given financial services executives something to talk about as they evaluate how this new channel fits into their overall service mix.
How digital voice technology helps banks large and small improve efficiency, reduce fraud and enhance the customer experience.
Chris Nichols and Marci Knight
Chris Nichols and Beth Johnson
By Veronica Sullivan