Is deepfake technology shifting the gold standard of authentication?
A challenge for financial institutions will be improving the certainty rate of user authentication to prevent breaches.
Browsing: Voice banking
NACHA releases guide addressing contractual considerations of voice payments
The reference guide, created by NACHA’s Payments Innovation Alliance, provides background on the importance of terms and conditions when offering voice payments services and how terms may be modified to suit different needs.
The Nuances of Marketing Voice Banking
Voice banking has given financial services executives something to talk about as they evaluate how this new channel fits into their overall service mix.
Can You Hear Me Now?
How digital voice technology helps banks large and small improve efficiency, reduce fraud and enhance the customer experience.
Branch Transformation: American Bank of the North
Chris Nichols and Marci Knight
Branch Transformation: A Q&A with Citizens Bank
Chris Nichols and Beth Johnson
How to Optimize for Voice Search
By Veronica Sullivan