Survey: Regional, Community Banks Lead Industry in Customer Satisfaction
Regional and community banks notched the highest customer satisfaction scores in the retail banking industry, earning a score of 83 ...
Tag: Surveys
Survey Shows Drop in Compliance, Risk Management Concerns
Despite a persistently stringent regulatory environment, banks are becoming more confident in their compliance and risk management programs, according to ...
BofA Survey: Young Adults Link Financial Independence with Adulthood
Young Americans -- those aged 18 to 26 -- are increasingly associating the concept of “adulthood” with financial independence, according ...
ABA Survey: One Third of Consumers Use Mobile Deposit
One in three Americans say they have used mobile deposit to deposit a check within the last year, according to ...
Credit Cards, Online Bill Pay Increase Shares of Payments
Credit cards and online bill pay increased their shares of all payments, according to results from the Federal Reserve Bank ...
Fed, CSBS Survey Examines Community Banking Activities
The Federal Reserve and the Conference of State Bank Supervisors today released an annual survey of the nation’s community banks, ...
U.S. Bank Survey: Americans Positive about Life, Anxious about Money
Most Americans feel positive about their lives but show anxiety about their finances, according to the first U.S. Bank Possibility ...
Study: Improving Customer Service a Worthwhile Investment for Servicers
Improving the customer experience is worth the investment for mortgage servicers, according to the 2015 J.D. Power study of consumer ...
Study: Financial Literacy Dips Even as Americans’ Finances Recover
Consistent with overall economic improvement, measures of Americans’ financial stress and fragility continue to improve -- even as financial literacy ...
