Browsing: Servicing

Community Banking

Community financial institutions have expanded their share of the mortgage servicing market since 2008, even as new servicing rules and the Basel III capital treatment of mortgage service rights have made servicing home loans more expensive, according to a study released yesterday by the Government Accountability Office.

Mortgage

Large bank mortgage servicers overall notched higher customer satisfaction ratings than large nonbank servicers, according to the 2015 J.D. Power study of consumer satisfaction with their primary mortgage servicers. Customers gave bank servicers on average 731 points out of 1,000, while nonbanks notched on average 658 points.

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