Morning Consult: Customers Prefer Mobile Apps for Banking
Most Americans prefer to do their banking through mobile apps, according to new research released by Morning Consult on behalf of the American Bankers Association.
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New Survey Finds Financial Service Companies Increasingly Using Cloud Tech
Worldwide, most financial services companies are using some form of cloud technology, with 83% reporting they are using the technology as part of their computer infrastructure, according to a new Harris Poll released by Google Cloud.
FFIEC Releases Guidance on Authentication, Access Risk Management for Digital Banking
The Federal Financial Institutions Examination Council today issued a guidance for financial institutions on effective authentication and access risk management principles for digital banking services.
ABA Releases Report on Understanding Cryptocurrency
The American Bankers Association today released a report on cryptocurrency for bankers that discusses its origins, uses, technological underpinnings and the industry surrounding it.
Podcast: How Three Different Banks Championed ‘Bank On’ Certification
The Bank On movement for financial inclusion continues to accelerate. In July, the Cities for…
Raising the Standard
With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes learn from the experience of their certified peers?
BIS Working Paper Examines Architecture and Rationale of CBDC Technology
The Bank for International Settlements released a working paper to discuss the range of central bank digital currencies, including addressing their architectures, how they could complement existing payment options and what they imply for the financial system and central banks in the future.
Survey: Pandemic Drove Increase in Mobile Banking, Decline in Branch Traffic
A recent survey of mobile banking customers by S&P Global Market Intelligence found that about 51% of respondents said that they were visiting bank branches less frequently due to the pandemic.
Omnichannel Banking: the Key to Building Long-Term Relationships
The most effective strategies for banks will have digital and brick-and-mortar channels working together to provide the greatest possible convenience and flexibility.
Beyond the Bots: Supporting Your Front-line Teams with Interactive Communications
Customers and the teams servicing them must have the ability to respond quickly with the right information.