
Banks view digitalizing credit-risk function as urgent but face people challenges
Customer experience focuses are heading beyond call centers, chatbots and mobile banking to include prioritizing credit-risk infrastructures.
Customer experience focuses are heading beyond call centers, chatbots and mobile banking to include prioritizing credit-risk infrastructures.
‘You’ve got to start thinking like a scammer, because the bad actors just got handed a huge gift’
Many banks focus on adopting the latest data platform or pushing a leading-edge application feature—without building the culture to sustain seamless, end-to-end value creation.
Many millennials may not know bankers can help. And too many do not know how to ask.
Understanding how to apply data knowledge to the customer experience can set banks apart from the competition.
Banks connect with customers when they focus on an approach that’s both data-savvy and customer-focused.
A solid thought leadership strategy through social selling helps banks solidify their brands and establish lending officers as industry experts.
Banks are addressing an array of challenges to attract new hires and retain them.
Marketers are being called upon like never before to assist business lines in achieving their sales objectives.
Prioritizing a smooth customer experience while protecting against attacks.