Banks view digitalizing credit-risk function as urgent but face people challenges
Customer experience focuses are heading beyond call centers, chatbots and mobile banking to include prioritizing credit-risk infrastructures.
Browsing: Customers
Will AI increase the threat to banks of phishing scams?
‘You’ve got to start thinking like a scammer, because the bad actors just got handed a huge gift’
Culture is king: Three cultural barriers to becoming a data-first bank
Many banks focus on adopting the latest data platform or pushing a leading-edge application feature—without building the culture to sustain seamless, end-to-end value creation.
Millennial financial woes can inspire better bank products and marketing
Many millennials may not know bankers can help. And too many do not know how to ask.
How marketing teams can turn digital banking into a profit center
Understanding how to apply data knowledge to the customer experience can set banks apart from the competition.
Relationship banking: Why now is the time to create customers for life
Banks connect with customers when they focus on an approach that’s both data-savvy and customer-focused.
The value to loan officers of social selling
A solid thought leadership strategy through social selling helps banks solidify their brands and establish lending officers as industry experts.
Banks’ competitive job market has eased, but retention remains a challenge
Banks are addressing an array of challenges to attract new hires and retain them.
Four key bank marketing trends for 2023
Marketers are being called upon like never before to assist business lines in achieving their sales objectives.
Adaptable fraud strategies help banks lend with confidence in a down economy
Prioritizing a smooth customer experience while protecting against attacks.