Retail banking tech spending trends reflect multiple challenges
Competitive pressures and increased customer expectations are leading drivers of technology investments.
Browsing: Customer expectations
Survey: Customers want banks’ help as inflation affects growing numbers
Bracing for recession, one-third of customers are waiting for assistance from their banks, the survey said.
Study: Consumers like bank phone calls, but hesitate answering unknown numbers
Forty-eight percent of consumers prefer a phone call over an email for urgent financial matters, and 63% reported ignoring calls from their financial institution because they didn’t recognize the number.
J.D. Power: Satisfaction with credit card apps falls as usage rises
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. Overall satisfaction with most digital channels has declined as usage has increased.
Bank Marketing Podcast: Moving Some Wants to Realities
Changes we have seen in the past year have inspired new possibilities and marketers can turn those into actions.
More Than Just a Financial Product Provider
Banks help themselves and their business clients by offering smart advice beyond the predictable
Three Important Identifiers in a Brand Survey
Learning how your bank is viewed by customers and potential customers provides important value.
For a More Effective COVID-19 Response, Let Your Brand be Your Guide
Embrace this powerful opportunity to prove once and for all that your bank is everything you say it is.
Study: Consumers Increasingly Concerned with Data Security, Privacy
As consumers become increasingly concerned about privacy and data security, building trust with customers is paramount for successful companies, according to a new global survey from Verizon and Longitude.
Playing Up Community Bank Strengths
By Keith Brannan