CFPB: Credit Card Complaints Focus Most Often on Billing, Fraud
Billing disputes account for 17 percent of consumer complaints about credit cards, with identity theft and fraud concerns accounting for ...
Tag: Consumer complaints
CFPB: Debt Collection Tops Consumer Complaints for December
Consumers complained most frequently about debt collection in December, according to the Consumer Financial Protection Bureau’s monthly complaint snapshot released ...
ABA Opposes CFPB’s Subjective Rating System for Bank Handling of Complaints
The Consumer Financial Protection Bureau’s proposed addition to its consumer complaint database would further erode consumer privacy and foster the ...
CFPB Moving Forward With Rating System for Complaint Handling
Despite opposition from ABA and others, the Consumer Financial Protection Bureau today took a step forward in its plan to ...
CFPB Bulletin Outlines Incentive Compensation Expectations
The Consumer Financial Protection Bureau today issued a bulletin outlining expectations for incentive compensation programs.
Survey: Banks Meet Expectations, Less Often Exceed Them
While banks meet expectations for 93 percent of customers, they exceed them for only 36 percent of customers, according to ...
Cordray Urges Banks to Review Complaints in CFPB Database
Consumer Financial Protection Bureau Director Richard Cordray today said he “urged” all bankers to review and analyze complaints in the ...
ABA Opposes CFPB’s Subjective Rating System for Complaints
The Consumer Financial Protection Bureau’s proposed addition to its consumer complaint database would further erode consumer privacy and foster the ...
CFPB Proposes Feedback Mechanism for Consumer Complaint Handling
The CFPB today announced plans to change the “dispute” function in its consumer complaint database to allow complainants to take ...
CFPB Accepting Consumer Complaints for Marketplace Lenders
The CFPB announced today that it is now accepting consumer complaints about loans from online marketplace lenders.
