Rethinking your risk assessment
Change is constant, so risk identification for banks should be an ongoing process.
Browsing: Complaints
CFPB Report Highlights 99% Timely Response to Complaints in 2020
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 99% of complaints submitted through the bureau in 2020, according to its 2020 Consumer Response Annual Report.
CFPB, FTC Issue Annual FDCPA Report
The Consumer Financial Protection Bureau and Federal Trade Commission released their annual debt collection report summarizing efforts by both agencies to enforce the Fair Debt Collection Practice Act and educate consumers about debt collection.
CFPB Report Highlights 98% Timely Response Rate to Complaints in 2018
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 98% of complaints submitted through the bureau in 2018.
Complaints: A Banker’s Best Friend
By John Tschohl