Who owns the customer journey?
Banks are now able to deliver a personal, white-glove banking experience to all customers at scale that is both financially ...
Tag: Chatbots
CFPB to ‘crack down’ on bank chatbots
The Consumer Financial Protection Bureau is planning to issue rules or guidance “to crack down on ineffective and time-wasting chatbots” ...
How AI-enabled customer support can work for banks
The competition for customer deposits is going to continue to rise in the next few years and a dedicated retention ...
CFPB warns AI chatbots in banking must comply with law
The CFPB warned financial institutions that they are legally obligated to “competently interact with customers” about financial products or services ...
Will AI increase the threat to banks of phishing scams?
‘You’ve got to start thinking like a scammer, because the bad actors just got handed a huge gift’
Culture is king: Three cultural barriers to becoming a data-first bank
Many banks focus on adopting the latest data platform or pushing a leading-edge application feature—without building the culture to sustain ...
Natural language search: Helping banks enhance customer experience
Intelligent solutions enable self-service for both customers and support agents.
Marketing Money Podcast: Are we human, or are we ChatGPT?
Considering the potential impact of almost-human chat tools in your bank marketing.
Chatbots: Changing the Face of Customer Engagement
Chatbots can help banks automate customer interactions, especially when it comes to basic or routine tasks, like resetting a password ...
Beyond the Bots: Supporting Your Front-line Teams with Interactive Communications
Customers and the teams servicing them must have the ability to respond quickly with the right information.
