ABA Banking Journal
No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
SUBSCRIBE
ABA Banking Journal
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
No Result
View All Result
No Result
View All Result
ADVERTISEMENT
Home Community Banking

Consumers Report High Satisfaction With Banks, Industry Response to COVID-19

March 16, 2021
Reading Time: 2 mins read

One year into the COVID-19 pandemic, the vast majority of Americans say they are happy with their bank, according to results from a new ABA/Morning Consult poll released today ahead of ABA’s virtual Washington Summit. The survey found that nine in 10 Americans with a bank account were “very satisfied” or “satisfied” with their primary bank, while 96% rated their bank’s customer service as “excellent,” “good” or “very good.”

The survey also found that Americans highly regarded banks’ response to the pandemic, with three in four U.S. adults saying they approved of how their bank responded to COVID-19. More than one-third of U.S. adults—34%—were aware of assistance programs offered by their bank for customers facing financial hardship, and 72% who were aware of their bank’s assistance options during the pandemic now have a more favorable opinion of their financial institution, according to the survey. An overwhelming majority—84%—agreed that banks are important to the nation’s economy.

The survey also asked consumers about the Small Business Administration’s Paycheck Protection Program. Four in 10 respondents who work at a small business said their company received a PPP loan, and 92% of them said it made a difference, with 59% saying it made a major difference. Nine in 10 of these respondents said the PPP loan helped to preserve jobs at that business.

“During a year of economic hardship for consumers and businesses, banks across the country have stepped up to support those affected by this unprecedented public health crisis,” said ABA President and CEO Rob Nichols. “These survey results reflect the countless hours employees at banks of all sizes have spent providing critical assistance to individual and business customers over the last year. Americans clearly appreciate the support our industry has provided during this challenging time.”

ADVERTISEMENT
Tags: Surveys
ShareTweetPin

Related Posts

ABA, associations urge lawmakers to finalize deal on debt ceiling

Update: President signs ‘big beautiful bill,” includes numerous ABA-backed provisions

Ag Banking
July 3, 2025

Included in the bill were several ABA-supported tax provisions related to banks, including a modified version of the ABA-advocated ACRE Act and the permanent extension of the Section 199A pass-through deduction rate of 20%.

Factory orders increased in May

Economy
July 3, 2025

New orders for manufactured goods in May, up five of the last six months, increased $48.5 billion or 8.2% to $642.0 billion, the U.S. Census Bureau reported today. This followed a 3.9% April decrease. New orders for manufactured...

International trade deficit increased in May

Economy
July 3, 2025

The U.S. Census Bureau and the U.S. Bureau of Economic Analysis announced today that the goods and services deficit was $71.5 billion in May, up $11.3 billion from $60.3 billion in April, revised. The May increase in the...

ISM: Service sector expanded in June

Economy
July 3, 2025

Economic activity in the services sector grew in June after contracting for just one month. The Institute for Supply Management Services Index indicated expansion at 50.8%, above the 50% breakeven point for the 11th time in the last...

147,000 Jobs Added in June, Unemployment Rate Steady at 4.1%

Economy
July 3, 2025

Total nonfarm payroll employment increased by 147,000 in June, and the unemployment rate was little changed at 4.1%, the U.S. Bureau of Labor Statistics reported today. The number of unemployed people, at 7.0 million, changed little over the...

ADP: 33,000 jobs lost in June

Economy
July 3, 2025

The non-farm private sector lost 33,000 jobs in June, and annual pay was up 4.4% year-over-year, according to the ADP National Employment Report. This follows a downward revision of May’s report from 37,000 jobs added to 29,000.Small businesses...

NEWSBYTES

Update: President signs ‘big beautiful bill,” includes numerous ABA-backed provisions

July 3, 2025

Factory orders increased in May

July 3, 2025

International trade deficit increased in May

July 3, 2025

SPONSORED CONTENT

Navigating Disruption in Ag Lending – Why Tariffs Are Just the Tip of the Iceberg

Navigating Disruption in Ag Lending – Why Tariffs Are Just the Tip of the Iceberg

July 1, 2025
AI Compliance and Regulation: What Financial Institutions Need to Know

Unlocking Deposit Growth: How Financial Institutions Can Activate Data for Precision Cross-Sell

June 1, 2025
Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

April 25, 2025
Outsourcing: Getting to Go/No-Go

Outsourcing: Getting to Go/No-Go

April 5, 2025

PODCASTS

Podcast: Inside ABA’s new Treasury Check Verification System API

June 25, 2025

Podcast: Staying close to clients amid tariff-driven volatility

June 18, 2025

Podcast: Old National’s Jim Ryan on the things that really matter

June 12, 2025
ADVERTISEMENT

American Bankers Association
1333 New Hampshire Ave NW
Washington, DC 20036
1-800-BANKERS (800-226-5377)
www.aba.com
About ABA
Privacy Policy
Contact ABA

ABA Banking Journal
About ABA Banking Journal
Media Kit
Advertising
Subscribe

© 2025 American Bankers Association. All rights reserved.

No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive

© 2025 American Bankers Association. All rights reserved.