J.D. Power: TD Bank Receives Top Customer Rating Among Nationwide Banks

TD Bank received the highest customer satisfaction rating among eight nationwide banks, scoring 851 out of 1,000, according to a new J.D. Power study released today. Following TD were Chase and PNC, both earning a rating of 846, and Capital One, which scored a rating of 838. For all eight of the largest retail banks—which also include Bank of America, Citibank, U.S. Bank and Wells Fargo—the average customer satisfaction rating was 834, up two points from last year.

“The core value propositions of national banks are rooted in convenience and providing consistent customer experiences, across all accounts and interaction channels,” said Paul McAdam, senior director of banking services at J.D. Power. “Within the national banks, 64% of customers have extended their product holdings beyond deposit accounts into lending or investment accounts and 13% of customers use bank services across all three account types.”