Podcast: Avoiding the ‘Rhetoric of Sameness’ in Marketing
“We just never felt like we wanted to join that rhetoric of sameness,” Tim Marshall says of his marketing approach at Bank of Ann Arbor.
Browsing: ABA Banking Journal Podcast
CEO Q&A: Brand Presence for Community Banks
A conversation with Tim Marshall, president and CEO of the Bank of Ann Arbor.
The Bank in the Background
As it marks its centennial, North Dakota’s public bank does its work through private-sector partnerships.
Podcast: One Bank’s Niche Serving Colorado Cannabis Customers
On the latest episode of the ABA Banking Journal Podcast, Mark Haden talks about how Colorado National Bank developed a program to provide deposit services to cannabis-related customers in its home market of Denver.
Podcast: Church Lending and Other Ways to Renew Urban Neighborhoods
As urban areas across the country grow and change, community development financial institutions like Metro Bank in Louisville, Ky., are meeting the unique needs of these evolving neighborhoods.
Podcast: Enterprise Risk Management in a Growing Midsize Bank
Midsize banks are at an inflection point: their ranks are growing as banking sector consolidation continues, and while these banks are ramping up their risk and compliance functions, they don’t need the same kinds of programs as the largest banks.
Podcast: How Diversity and Inclusion Create a ‘Sense of Belonging’
For Monica Sylvain, chief diversity officer at Louisiana-based IberiaBank, a focus on diversity, equity and inclusion (or DE&I, as it’s increasingly widely known) starts with building community.
Bonus Podcast: Examining Credit Unions’ (Lack of) Mission Focus
On this bonus episode of the ABA Banking Journal Podcast, Karen Shaw Petrou of Federal Financial Analytics discusses her recent paper on whether credit unions are succeeding in their statutory mission to serve customers of “small means” — and what it means for the growing problem of economic inequality
Bonus Podcast: A Record-Setting Expansion, but Growing Downside Risk
Comerica Bank Chief Economist Robert Dye joins the ABA Banking Journal Podcast for a brief conversation on the economic outlook for the remainder of 2019 and beyond.
Podcast: How Voice Biometric Authentication Improves Bank CX
On the latest episode of the ABA Banking Journal Podcast, CEO Brad Paige talks about “the first security enhancement that we’ve done that actually improved the customer experience.” The enhancement: digital voice authentication.