FinCEN issues guidance to help bank customers understand new BOI reporting rules
FinCEN issued a notice to financial institution customers about the new beneficial ownership information reporting rule requirements, explaining why certain ...
Tag: Customer communications
ABA supports FTC proposal to combat impersonation of banks
ABA and four financial and healthcare trade associations expressed support for the FTC’s proposal to make it unlawful to provide ...
ABA urges FCC not to impair banks’ communications with customers
ABA and seven associations urged the Federal Communications Committee to reject a request to require callers to include an automated ...
ABA, associations oppose bill to expand the Telephone Consumer Protection Act
ABA joined the U.S. Chamber of Commerce and 13 other trade associations in opposing legislation that would make it more ...
ABA urges FCC to take steps to stop illegal texts impersonating banks
ABA and six associations urged the Federal Communications Commission to take additional action to combat text messages sent by bad ...
Sentiment analysis and understanding how to deliver bad news
Evaluating customer communications means tricky choices about the right strategies. And can AI help?
Study: Consumers like bank phone calls, but hesitate answering unknown numbers
Forty-eight percent of consumers prefer a phone call over an email for urgent financial matters, and 63% reported ignoring calls ...
What’s up with e-comms? Banks can’t slack in monitoring them
Banks face the challenge of future-proofing their use of messaging applications that are sure to face regulatory scrutiny.
Marketing Money Podcast: The hateful eight of connection marketing
Finding ways to effectively engage customers means avoiding messaging that is not only too broad but too targeted.
How to Hyper-Segment Your Customer Communications without Losing Control
Avoiding a descent into content chaos is paramount. The way forward is to adopt a modular approach to content management.
