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Home Compliance and Risk

Social Security implements new protocols for changing bank information

March 14, 2025
Reading Time: 1 min read
FinCEN seeks comment on possible change to Customer Identification Data collection

The Social Security Administration announced this week that beneficiaries will no longer be able to change their direct deposit bank information through a phone call, part of what it says is a crackdown on fraud.

According to an SSA statement, 40% of Social Security direct deposit fraud is associated with someone calling the administration to change direct deposit bank information. SSA will no longer allow beneficiaries to change their bank information through a phone call. Instead, beneficiaries must use two-factor authentication with SSA’s “my Social Security” service or visit a local Social Security office to prove their identity.

“These methods align with most major banks,” it said.

Tags: AccountsFraudScams
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