With Hurricane Dorian expected to make landfall in Florida early next week, the OCC today issued a proclamation allowing national banks and federal savings associations affected by the severe weather to close. The OCC also reiterated guidance intended to help banks facilitate recovery in the wake of natural disasters.
The American Bankers Association reminds bankers and state bankers associations of several resources to help with incident response and crisis communications. Among other things, ABA offers an individual playbook for the state of Florida and information from the Financial Services Information Sharing and Analysis Center to help with incident response. ABA also urges all banks to join the FS-ISAC to receive members-only communications relating to disaster response and preparedness.
ABA’s free, members-only Crisis Communications Toolkit also includes talking points, FAQs for frontline staff, communications to customers, consumer tips and sample news releases and social media posts for a disaster response situation.