How will banks reinvest the time AI saves?
The bank may become more efficient, but not necessarily more strategic. The capacity dividend becomes valuable only when it is intentionally reinvested.
Monica C. Meinert is a senior editor at the ABA Banking Journal and VP for executive communications at the American Bankers Association.
The bank may become more efficient, but not necessarily more strategic. The capacity dividend becomes valuable only when it is intentionally reinvested.
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