Study: Bank customers want personalized financial advice
Younger customers respond to personalized service in larger numbers.
Tag: Customer satisfaction
Survey: Financially healthy customers have higher loan satisfaction
Nearly three in four, or 73%, of consumer loan customers are “financially unhealthy,” up from 67% last year, according to ...
Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services
Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according ...
ABA survey: Consumers satisfied with banks, concerned about new regulation
Nearly nine in 10 Americans with a bank account (89%) say they are “very satisfied” or “satisfied” with their primary ...
Survey: Most bank customers hesitant about using AI
Most bank customers are hesitant to use artificial intelligence to help manage their money, according to the most recent bank ...
Marketing Money Podcast: Checks in red ink do not cash
A simple story about a simple check shows how much even routine customer-facing policies can matter.
Inflation, economy cause shift in bank customer accounts
The percentage of retail bank customers with $10,000 or more in primary bank deposit balances has declined 16 percentage points ...
Capital One leads in customer rating among nationwide banks in poll
Capital One received the highest customer satisfaction rating for the third year in a row among eight nationwide banks, scoring ...
Survey: Banks lead credit unions in customer service satisfaction
Banks now surpass credit unions in nearly every service category as rated by U.S. consumers, according to this year’s survey.
Survey: Customers want banks’ help as inflation affects growing numbers
Bracing for recession, one-third of customers are waiting for assistance from their banks, the survey said.
