Survey: Consumers value fraud protection when seeking financial services
More than two out of three consumers list good fraud protection as a top priority when choosing a new financial ...
Tag: Customer expectations
Poll: Consumers say banks need more staff
A new survey of bank and credit union customers found that most people are happy with the level of service ...
Retail banking tech spending trends reflect multiple challenges
Competitive pressures and increased customer expectations are leading drivers of technology investments.
Survey: Customers want banks’ help as inflation affects growing numbers
Bracing for recession, one-third of customers are waiting for assistance from their banks, the survey said.
Study: Consumers like bank phone calls, but hesitate answering unknown numbers
Forty-eight percent of consumers prefer a phone call over an email for urgent financial matters, and 63% reported ignoring calls ...
J.D. Power: Satisfaction with credit card apps falls as usage rises
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. ...
Bank Marketing Podcast: Moving Some Wants to Realities
Changes we have seen in the past year have inspired new possibilities and marketers can turn those into actions.
More Than Just a Financial Product Provider
Banks help themselves and their business clients by offering smart advice beyond the predictable
Three Important Identifiers in a Brand Survey
Learning how your bank is viewed by customers and potential customers provides important value.
For a More Effective COVID-19 Response, Let Your Brand be Your Guide
Embrace this powerful opportunity to prove once and for all that your bank is everything you say it is.
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