More than two in five U.S. consumers said they have encountered a scam powered by artificial intelligence, either personally or through someone they know, according to a recent survey by Credit One Bank.
The survey found that 7% of respondents said they had lost money to an AI-enabled financial scam. More than 14% said they were targeted but caught it in time, with nearly 10% saying they received a suspicious communication and remained worried about being a target. More than 11% said they knew someone who was victimized by an AI scam.
The survey also found that nearly 68% of respondents had received a suspicious financial contact in the past 12 months. Nearly a third of respondents said they received a fraud alert with a link to click, while roughly the same percentage received a phishing email that looked like it came from a financial institution that they use.
Nearly half of respondents (47%) said they would not trust any fraud-related communication until they contacted their bank directly using a number they knew was real. That skepticism increased with age, with 72% of baby boomers saying they would first contact their bank compared to 53% of Gen X, according to Credit One.
