A simple story about a simple check shows how much even routine customer-facing policies can matter.
In this episode, John and Josh dive into some consumer banking nuances that some might not know about.
John Oxford, director of marketing at Renasant Bank, and Josh Mabus, president of the Mabus Agency, co-host the Marketing Money Podcast.
By employing trauma-informed principles to current practices, banks can start to knowingly serve survivors without an overhaul of policies.
Sponsor banking, or BaaS, is a unique opportunity for banks, but according to Amanda Swoverland of Hatch Bank, it requires strategy, discipline and a laser focus on risk.
Financial institutions can reduce downstream losses by shifting resources earlier in the distress cycle.
To drive growth in 2026, nearly three in four community banks are exploring expansion within their current markets, while half plan to use new technologies such as artificial intelligence to reduce costs, according to ABA’s Community Bank CEO...
Survey also found that while bank-branded BNPL remains a small fraction of the overall market, customer satisfaction with the offerings grew 59 points from last year.
For financial institutions, combining clear education with responsible products and transparent customer support can help consumers navigate recovery while also supporting sustainable credit performance.
