A simple story about a simple check shows how much even routine customer-facing policies can matter.
In this episode, John and Josh dive into some consumer banking nuances that some might not know about.
John Oxford, director of marketing at Renasant Bank, and Josh Mabus, president of the Mabus Agency, co-host the Marketing Money Podcast.
'This is an incredibly exciting time for college athletics ... For banks, this evolution presents a tremendous opportunity.'
JPMorganChase, spotting a need to help athletes manage their financial lives, launches a star athletes council.
For some banks, the value extends beyond new accounts to greater brand recognition and community connections.
The increasing influence of marketing analytics and data platforms highlights the trend of turning customer data into actionable insights.
Emerging opportunities are in behavioral triggers, abandonment follow-up, predictive next-best-action and segmented journeys.
Training and education will be critical to ensuring that investments in AI platforms deliver their full value.
