The Hunt for Frictionless Connections That Are Also Safe
As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.
Browsing: Contact center
Care Center Links Digital, In-Person Experience
Fidelity Bank sought out a new way to integrate its digital and in-person customer experience, to move customers through the sales funnel while serving their banking needs.
Contact Centers in a Digital World
By Shelba Murphy