Report: Mobile Banking Users Outpace Branch Customers in 2015
Three in 10 bank customers used mobile banking on a weekly basis in 2015, exceeding for the first time the 24 percent who visit branches weekly, according to a new report from Javelin.
Three in 10 bank customers used mobile banking on a weekly basis in 2015, exceeding for the first time the 24 percent who visit branches weekly, according to a new report from Javelin.
Nearly 9 in 10 bank customers said the customer service was excellent or good during their last visit to a branch.
By Walt Albro
By Yeomans and Branagan
By Deb Stewart
By Deb Stewart
The September issue of ABA Bank Marketing and Sales magazine, now available online for subscribers, features a cover story on the continuing evolution of bank branches.
The federal banking agencies today issued updated host-state loan-to-deposit ratios that they will use to determine compliance with Section 109 of the Riegle-Neal Interstate Banking and Branching Efficiency Act.
Smartphones are changing the way people shop, communicate, travel, listen to music—and bank.