Podcast: Innovation and Inclusion with Fifth Third
Greg Carmichael entered the banking industry as a mid-career technology executive, and that’s shaped his perspective on the challenges facing banks today.
Greg Carmichael entered the banking industry as a mid-career technology executive, and that’s shaped his perspective on the challenges facing banks today.
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
After Rep. Alexandria Ocasio-Cortez (D-N.Y.) and Sen. Bernie Sanders (I-Vt.) today unveiled a bill that—among other things—would cap consumer loan annual percentage rates at 15% nationwide, the American Bankers Association forcefully pushed back with quotes in several media reports.
There’s a sea-change taking place in bank marketing—a shift in perspective from seeing the marketing department as an expense to supporting it as a revenue generator.
Overall customer satisfaction with retail banks came in at 807 (on a 1,000 point scale), up a point from 2018, according to J.D. Power’s annual retail banking satisfaction study released today.
A majority of retail bank customers — 78 percent — said they want to receive financial advice from their bank, according to J.D. Power’s second annual study on retail banking advice released last week.
At banks of all sizes, student-staffed branches turn students into ambassadors for healthy financial choices.
Satisfaction among bank customers moved up slightly from 2017 to 2018, according to CFI Group’s 2018 Bank Satisfaction Barometer released today. The study, based on the feedback of more than 1,000 respondents, gave banks a customer satisfaction score of 80 on a 100-point scale, up one point from the previous year. Banks showed improvement across
It’s still relevant in a digital age.
Lagging loyalty puts financial institutions at risk of falling behind.