While mobile and other digital channels continue to grow in importance for transactions, branches remain the preferred channel for customers to have important conversations with their banks, according to a Celent survey for Samsung released today.
…and more insights from ABA’s Compliance Center Inbox in the July/August issue of the ABA Banking Journal.
Banks are using intelligent video solutions in a myriad of ways to improve the customer experience.
First thing first: the experience will not equal the channel.
Customers will continue to accelerate their demands for anytime/anywhere banking. They will look to banks as expert advisers who can help them overcome stress and manage financial goals.
Community banks reversed a long-standing trend and reported greater deposit growth in 2017 than larger banks, according to the latest issue of the FDIC Quarterly.
On the latest episode of the ABA Newsbytes Podcast, Evan Sparks and Shaun Kern discuss the CFPB’s small-dollar lending rule, as well as survey findings from the Fed and CSBS that illuminate the effects of rising compliance costs at community banks.