Study: Mobile App Complexity Dings Customer Satisfaction
As bank mobile apps add new features, the increased complexity is stumping some consumers, according to new studies from J.D. Power.
As bank mobile apps add new features, the increased complexity is stumping some consumers, according to new studies from J.D. Power.
On the latest episode of the ABA Banking Journal Podcast, CEO Brad Paige talks about “the first security enhancement that we’ve done that actually improved the customer experience.” The enhancement: digital voice authentication.
How digital voice technology helps banks large and small improve efficiency, reduce fraud and enhance the customer experience.
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.
A new way for banks to get their innovation strategies off the ground.
The FDIC is actively looking for ways to enable banks to offer small-dollar loans, FDIC Chairman Jelena McWilliams said today at a Cato Institute event, drawing an important link between the availability of these products and financial inclusion.
The RTP network — the first new payment rail launched in the United States in four decades — is a bank-driven system for instant processing and settling of payments.
Three steps to keep things simpler in bank M&A.
The Federal Communications Commission today voted unanimously to adopt a declaratory ruling permitting voice service providers to enroll customers automatically in a call-blocking program that is based on any reasonable analytics designed to identify unwanted calls.
While decentralized financial technologies—such as distributed ledgers or online peer-to-peer platforms—can benefit the financial system, they are also likely to pose many regulatory and supervisory challenges, according to a report released today by the Basel, Switzerland-based Financial Stability Board.