Data-Centric Messaging
By Tony Rizzo
By Tony Rizzo
Improving the customer experience is worth the investment for mortgage servicers, according to the 2015 J.D. Power study of consumer satisfaction with their primary mortgage servicers.
Bankers continued tightening credit for business loans and auto loans in the last three months while they continued to ease credit standards slightly in their home mortgage and consumer loan portfolios, according to the Federal Reserve’s latest senior loan officer survey released today.
By Monica Meinert
The CFPB today announced plans to change the “dispute” function in its consumer complaint database to allow complainants to take a short survey on the company’s response to their complaints.
A Marketing Money Podcast
By Cindy Merkle
By Kate Young
Banks find synergies in promoting local merchants, delighting their customers and boosting debit card profitability.
Community financial institutions have expanded their share of the mortgage servicing market since 2008, even as new servicing rules and the Basel III capital treatment of mortgage service rights have made servicing home loans more expensive, according to a study released yesterday by the Government Accountability Office.